To add your business customer service value, you can embed a live chat IM (Instant Messaging) into your website and blog. Let the visitors / customers can ask questions and get in touch with you in real time.

Most of these service are FREE and include with the most popular IM, eg. MSN Messenger, Yahoo! Messenger etc.

Meebo
Instant messaging right from your web page & Blog.

eBuddy
Web based messaging for everybody everywhere.

Plugoo
Interact LIVE with your website visitors

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